On Thursday October 21st, live at the Derby Arena, the DerbyshireLive Business Awards in partnership with Champions (UK) PLC will be the exciting night we all need.
Finally reunited off-screen again, we can all meet face to face and enjoy a night of celebration together. Not only what brings us together is recognition of last year’s success stories. With so many obstacles to overcome, it will be truly inspiring to see how many companies and entrepreneurs are rewarded for their achievements with coveted titles and prestigious accolades.
This year’s main sponsors are Invictus Communications, Futures, Diginius, Derby Arena and Derby College. To learn more, visit the official website. For tickets, contact Michelle Roberts, mroberts@championsukplc.com.
This year’s Customer Service Excellence Award honors companies that make customer service a priority in their daily work. Customers are often at the heart of most businesses as they provide the income and traction needed to run the business. Put themselves in the customer’s position and offer the customer exactly what the customer wants, needs and expects at a high level, the finalists listed below are characterized by their customer experience.
The finalists for the Customer Service Excellence Award are:
Anoki
The award-winning gourmet Indian restaurant Anoki combines the finest food and first class service for an unforgettable dining experience in its restaurants in Derby, Nottingham and Burton-on-Trent.
The Anoki Express range of chilled ready meals provides customers with restaurant quality meals that they can reheat and enjoy at home. With its growing popularity with customers, the company has created an e-commerce site and expanded its fleet of delivery vehicles from three to twelve, and now delivers hundreds of meals seven days a week to more than 70 villages in the Midlands.
Silver X logistics
Silver X Logistics originally started as a transportation company, delivering same-day, contract-based shipments to companies who value service above all else. Over time, it has expanded its service offering to include multi-drop deliveries and palletized network deliveries, and it transports products across the country for next day delivery.
Customer service is a driving force behind the company and its success is based on word of mouth. It builds strong relationships and long-term partnerships by showing commitment at the operational level. Customers can log in through the cloud-based warehouse and receive automated updates and reports, which provides complete transparency.
Velez Managed Services
With 20 years of work experience, Velez Managed Services is an IT service team entrusted with handling server, storage and network technologies in a number of industries. With a commitment to understanding its customers’ business models, a bespoke service is provided by a team of experienced remote and one-site engineers.
Velez Managed Services is present in more than 180 territories with offices in the UK, North America, Spain and Kosovo, which enables continent-wide availability 24/7 every single day of the year. The mission to improve technical skills inexpensively, intelligently, and globally drives the company’s solution delivery ethos.
The categories of the DerbyshireLive Business Awards 2020/21 are:
Company of the Year, sponsored by the University of Derby
Medium-sized company of the year
Start-up Company of the Year, sponsored by Wheeldon Brothers
Entrepreneur of the Year, sponsored by HUUB
Employer of the Year, sponsored by Smith Partnership
Award for customer service excellence
Professional services sponsored by EVAD
Excellence in Innovation Award sponsored by Derby City Council
Contribution to the Community Award, sponsored by Lubrizol
Family Business of the Year, sponsored by Invictus Communications
Apprentice Employer of the Year, sponsored by Futures
Award for non-profit organizations, sponsored by Sellick Partnership
Education Sector: Corporate Engagement and Employability, sponsored by Rolls Royce
Best digital transformation sponsored by RDS
Excellence in Manufacturing Award sponsored by ACE Sameday Couriers
Excellence in Business Growth Sponsored by Dains Accountants